Get in Touch
"There was of course no way of knowing whether you were being watched at any given moment."
How Can We Help?
Pick a route below. A person reads every message.
Start a Support Request
Questions, setup help, anything in between. Send it through the form below and it lands directly with the team.
RecommendedReport a Bug
Spotted something misbehaving? Check the status page for known incidents first, then send us a report.
Request a Feature
Think Sentinel should be watching something it isn't? Tell us what's missing.
Documentation
Most answers are already written down. Search the guides before you wait on a reply.
Tell Us What You Need
Your message goes straight to the team.
What Happens Next
Here's what happens when you reach out
We receive it
Your message arrives and we add it to our queue.
InstantWe review it
A team member reads your request and pulls together what we need to help.
Within 2 hoursWe reply
We email back with an answer or next steps. Bugs get priority.
1–3 business daysBefore You Reach Out
Quick answers to frequently asked questions
How do I install Sentinel?
Check out our installation guide for step-by-step instructions (WordPress.org or manual install).
Is Sentinel compatible with my hosting provider?
Sentinel works with any host that meets our system requirements. Most modern WordPress hosts are compatible.
Does Sentinel slow down my website?
Not at all. Sentinel is built for minimal performance impact. Events are queued and written in batches so they do not block page loads. You can adjust batch frequency, retention, and rate limits in Settings. See the performance section in our docs for the full options.
Can I export my activity logs?
Yes. You can export logs as CSV, JSON, or XML from the admin dashboard. Filter by date range, event type, or user before exporting. Useful for compliance reports, audits, or analysis in external tools. See our export documentation for step-by-step instructions.
Does Sentinel help with GDPR?
We provide tools to help you comply, including IP anonymization, optional IP logging disable, data export, role-based access controls, and audit logs. How you configure and use them is up to you. See our Privacy Policy and docs for details.
I lost my license key, how can I recover it?
No problem. Use our license recovery page to retrieve your keys. Enter the email address you used when purchasing and we will send all your active licenses to that inbox.