Get in Touch
"There was of course no way of knowing whether you were being watched at any given moment."
How Can We Help?
Select the best way to reach us based on your needs
Direct Support
Fill out our contact form for detailed support requests
RecommendedEmail Us
Send us a message directly
Documentation
Find answers in our comprehensive guides
Report a Bug
Found an issue? Check our status page first for known incidents, then report it below.
Tell Us What You Need
We typically respond within 1-3 business days
What Happens Next
Here's what happens when you reach out
We receive it
Your message arrives and we add it to our queue.
InstantWe review it
A team member reads your request and pulls together what we need to help.
Within 2 hoursWe reply
You get an email back with an answer or next steps.
1–3 business daysBug Reports
Within 24 hours
General Support
1-3 business days
Feature Requests
1-3 business days
Business Inquiries
1-2 business days
Before You Reach Out
Quick answers to frequently asked questions
How do I install Sentinel?
Check out our installation guide for step-by-step instructions (WordPress.org or manual install).
Is Sentinel compatible with my hosting provider?
Sentinel works with any host that meets our system requirements. Most modern WordPress hosts are compatible.
Does Sentinel slow down my website?
Not at all. Sentinel is built for minimal performance impact—it logs in the background and you can adjust performance settings if you'd like.
Can I export my activity logs?
Yes. You can export logs as CSV for compliance, reporting, or security audits.
Is Sentinel GDPR compliant?
We provide the tools—IP anonymization, turning off IP logging, data export, role-based access, audit logs—to help you comply. How you configure and use them is up to you. See our Privacy Policy for details.
I lost my license key, how can I recover it?
No problem. Use our license recovery page to get your keys sent to your email—enter the address you used when you purchased and we'll send them over.
Power Up with Sentinel+
Professional monitoring built for teams who take security seriously
Priority Support Response
Expert help within hours, not days
File Integrity Monitoring
Instant alerts when files change unexpectedly
Advanced Analytics Dashboard
Trend analysis and performance optimization
Extended Plugin Support
WooCommerce, WPForms, Gravity Forms, and custom integrations
Automated Digest Reports
Daily summaries delivered straight to your inbox
Everything in Free, plus premium features
- All Free features
- Priority email support
- Incident detection
- File integrity monitoring
- Advanced exports (CSV, JSON, XML)