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"There was of course no way of knowing whether you were being watched at any given moment."
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Direct Support
Fill out our contact form for detailed support requests
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Documentation
Find answers in our comprehensive guides
Report a Bug
Found an issue? Check our status page first for known incidents, then report it below.
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We typically respond within 1-3 business days
Our Response Process
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Message Received
Your message is logged and prioritized in our support queue
InstantInitial Review
Our team reviews your request and gathers necessary information
Within 2 HoursDetailed Response
You receive a comprehensive answer or solution to your inquiry
1-3 Business DaysBug Reports
Within 24 hours
General Support
1-3 business days
Feature Requests
1-3 business days
Business Inquiries
1-2 business days
Before You Reach Out
Quick answers to frequently asked questions
How do I install Sentinel?
Check out our comprehensive installation guide with step-by-step instructions for both WordPress.org and manual installation methods.
Is Sentinel compatible with my hosting provider?
Sentinel works with any hosting provider that meets our system requirements. Most modern WordPress hosts are fully compatible.
Does Sentinel slow down my website?
No! Sentinel is designed for minimal performance impact. It logs events efficiently in the background and includes performance optimization settings.
Can I export my activity logs?
Yes! Sentinel includes CSV export functionality for compliance reporting and data analysis. Perfect for security audits.
Is Sentinel GDPR compliant?
Yes! Sentinel provides tools (IP anonymization, IP logging off, data export/deletion, role-based access, audit logs) to help you comply, but compliance still depends on how you configure and use it.
I lost my license key, how can I recover it?
No problem! Use our License Recovery System to get your license keys sent directly to your email. Just enter the email address you used when purchasing, and we'll send you all your licenses instantly.
Power Up with Sentinel+
Professional monitoring built for teams who take security seriously
Priority Support Response
Expert help within hours, not days
File Integrity Monitoring
Instant alerts when files change unexpectedly
Advanced Analytics Dashboard
Trend analysis and performance optimization
Extended Plugin Support
WooCommerce, WPForms, Gravity Forms, and custom integrations
Automated Digest Reports
Daily summaries delivered straight to your inbox
Everything in Free, plus premium features
- All Free features
- Priority email support
- Incident detection
- File integrity monitoring
- Advanced exports (CSV, JSON, XML)